Terms and Conditions for Sales – Earthly Cleanz
Welcome to Earthly Cleanz. These Terms and Conditions ("T&C") govern the sale of our products, and by placing an order, you agree to abide by them. Please read the following terms carefully before making a purchase.
Order and Acceptance
All orders placed with Earthly Cleanz are subject to availability and confirmation. We reserve the right to cancel or refuse any order if the product is unavailable or if there are unforeseen issues. Once your order is accepted, you will receive a confirmation email or invoice. This communication serves as proof of purchase and includes all the essential details of your order.
Pricing and Payment
Our product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payment must be made at the time of placing the order through available methods such as UPI, bank transfer, or credit/debit cards. Orders are processed only after the payment is successfully received. If the payment is not completed or is declined, Earthly Cleanz reserves the right to cancel the order without prior notice.
Shipping and Delivery
We aim to deliver your order within 5-7 business days through our reliable courier partners. However, delivery times are estimates and subject to change based on external factors like strikes, weather conditions, or operational issues with our delivery partners. It is the customer's responsibility to provide accurate delivery details. Earthly Cleanz is not responsible for delays or missed deliveries caused by incorrect addresses or circumstances beyond our control.
Cancellations and Returns
Cancellations can only be requested if the order has not been dispatched. If the order has already been shipped, it cannot be canceled. We accept returns within seven days of delivery, provided the product is unused, unopened, and in its original condition. Refunds, if applicable, will be processed within 7-10 business days after we receive the returned product. Earthly Cleanz reserves the right to deny returns that do not meet these conditions.
Product Warranty and Liability
Our products are crafted with 80% natural ingredients and meet high-quality standards. However, slight variations in color or fragrance may occur due to the nature of natural elements. We recommend conducting a patch test before using any product to avoid allergic reactions. Earthly Cleanz is not responsible for any reactions or damages resulting from misuse of the products. If the product is found to be defective, please contact us within 48 hours of delivery to initiate a replacement or refund process.
Customer Responsibilities
Customers are expected to provide accurate information during the ordering process, including contact details and delivery addresses. We are not liable for losses resulting from incorrect shipping information or failure to accept delivery. It is the customer’s responsibility to track the order and coordinate with the delivery partner if necessary.
Force Majeure
Earthly Cleanz shall not be held responsible for delays or failure to deliver due to events beyond our control, including but not limited to natural disasters, strikes, government regulations, or pandemics. We will make reasonable efforts to communicate such delays and fulfill the order as soon as conditions allow.
Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Any data you provide will be used solely for order processing and delivery purposes. For more information on how we handle your data, please refer to our Privacy Policy available on request.
Governing Law and Jurisdiction
These T&C are governed by the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in [Your State].
Contact Us
If you have any questions, concerns, or complaints, feel free to reach out to us. We are happy to assist you with any queries regarding your order or our products.
Earthly Cleanz
Email: earthlycleanz@gmail.com
Phone: +9189596-25567